Due to New York City’s grocery delivery laws, the shopping and delivery experience will be unique to shoppers in the New York City metro. To review your Notice of Worker Rights and Fire Safety Materials, click here.

Order Offering

• Orders in all metros will be offered to shoppers based on several factors, including but not limited to their preferred connections, shopper stats, location, and the delivery windows and zones they've selected on the Schedule screen in the app.
• In NYC, a shopper’s distance from the store will be a primary factor in the orders they see and can claim, meaning you may not be offered or able to claim offers if you are too far away from a store location. You may also see more orders closer to their delivery windows rather than further in advance.
• With these changes, it may be more difficult to claim orders from your Preferred Members. We know how much you value these relationships and will continue looking for ways to support them within the new rules.

Earnings

To meet the New York City Council’s requirements regarding grocery delivery workers and minimum pay, Shipt will transition to the law’s "Standard Method" of compensation.

The Standard Method provides a $21.44 per hour base rate for a shopper’s active trip time. Trip time is the period of time between when a shopper accepts an order – by heading to the store – until they complete the order at the delivery location, as outlined by the law. 

• To help ensure you’re paid accurately for your time, you must always allow location data collection and always complete the Swipe to head to store action on the Order Details screen when you’re ready to begin your route to the store.
• When you Swipe to head to store, this starts your trip time, and you should begin making continuous progress with your order. Trip time stops when you've completed your order. Remember that purposely manipulating or falsifying the time taken and distance driven to complete an order is a violation of the App Access Guidelines which may lead to deactivation and other actions taken by Shipt. For more information on deactivation, click here.

Shopper pay will be reviewed weekly to see if each shopper's pay meets the required minimum earnings. 

• If your total pay is less than the $21.44 per hour minimum requirement for active trip time, you’ll receive a pay adjustment at the end of the week. This additional payment will be reflected as “NYC minimum pay adjustment” on your weekly pay statement. Pay adjustments will be paid out with your regular weekly pay on Fridays for work completed the previous Monday-Sunday.
• If your total pay is equal to or greater than the $21.44 per hour minimum requirement for active trip time, you will not receive a pay adjustment.

Coming soon:

Starting in July, Shipt is required to calculate a pool of "on-call time" funds—additional compensation for the time the collective network of shoppers is available and reviewing orders on the app but not actively delivering. This summer, shoppers will also be required to “go online” to review available orders, and access to the platform may be limited during some periods. We’ll have more information on this in the coming months.

NYC Perk: Free Insulated Cooler Bags

New shoppers in New York City are eligible to receive 1 free insulated cooler bag after they’ve completed 6 shops.*
*Note: active shoppers who complete 6 shops after 1/26/26 will also be eligible.

After your 6th shop, you’ll receive an email from Shipt with a promo code that can be redeemed on the Shipt Shop* for a free insulated bag. If your insulated bag becomes damaged or is lost or stolen, you can request a free replacement bag once every 6 months.
*Note: the Shipt Shop will be temporarily unavailable starting 1/28 while we make improvements to the site. Eligible shoppers will receive a message from Shipt with instructions on how to receive their free bag while the shop is unavailable. 
 

FAQ

When will I be paid?

• All shoppers with Shipt are paid Friday for work completed the previous Monday-Sunday. If you’re eligible for a pay adjustment based on your trip time, you’ll see this reflected as "NYC Minimum Pay Adjustment" on your pay statement.

Why did I receive an “Unable to claim order” error?

• To help ensure efficient and on-time deliveries, shoppers will not be able to claim orders if they’re too far away from the store location. Remember that you can update your available zones on the schedule page in the app to make sure you only receive offers that are in proximity to your location.

How do I indicate when I’m beginning to drive directly to the store?

• When you're ready to head directly to the store to complete an order, place your finger on the arrow next to Swipe and head to store, and then swipe toward the right side of the screen until the action has been submitted successfully. 
• If the Swipe and head to store action is disabled, this means it is too early to head to the store either because it is not open or the delivery window is too far away. The action will be enabled within plenty of time for you to head to the store to start the order and deliver on time.
• If the suggested order start time is approaching and you have not completed the Swipe to head to store action or communicated with the customer, you’ll receive a notification in the app and may be released from the order.

Is there somewhere I can share feedback with NYC lawmakers about these changes?

• If you are concerned about how these City mandates are impacting your experience, you can voice your concerns to New York City elected officials here.

Why can't I opt out of sharing my location?

• As a platform enabling deliveries from one place to another, accurate location data is important to both providing service and supporting shoppers. That’s why we’ve long had the need to collect specific location data outlined in the Shopper Privacy Policy that is included in the Shipt Shopper Agreement.
• Sharing location helps ensure pay is consistent with NYC delivery mandates and helps make accurate information available for all shops. If you do not enable location data collection, you’ll be unable to complete work on the Shipt platform. 
• Your location data is stored securely and is only used for operational purposes.

Why will this impact my preferred connections? 

• In order to comply with NYC’s delivery mandates, a shopper's radius from the store will be highly prioritized, and shoppers will not be able to claim orders if they’re too far away from the store location. If you receive an offer from a preferred connection but are not close enough to the store, you’ll be unable to claim their order. We know how much you value these relationships and will continue looking for ways to support them within the new rules.