Estamos en el proceso de actualizar el Shopper Hub para que sea más accesible para los conductores de habla hispana. A continuación se muestra una traducción automática del artículo, lo que significa que puede haber errores contextuales o gramaticales temporalmente. Gracias por su paciencia mientras trabajamos para actualizar el Shopper Hub.
Para obtener más ayuda, comuníquese con nuestro Equipo de Asistencia bilingüe en 205-502-2500 y presione 9 para Español. Se puede solicitar asistencia en Español de 7 a.m. a 8 p.m. hora central.
Below is some helpful information for shoppers to know about shopping at Carter’s.
Do shoppers need to ask for tax exemption?
Yes. Once shoppers get to the register, they should let the cashier know that the order is tax-exempt. The cashier will then apply tax exemption to the order.
What items are prohibited?
Shoppers cannot deliver alcohol, tobacco, prescription/behind-the-counter medication, or gift cards from Carter’s. Click here to view the full list of prohibited items for all Shipt orders.
If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.
Will shoppers need to bag items at checkout?
Shoppers will only need to bag items if a store attendant is unable to assist.
Can items be returned?
Yes, all items can be returned to the store where they were originally purchased.
Note: Carter’s has the right to accept or refuse returns for any items.
To complete a return for a Carter’s order:
• Present the original receipt and your Shipt card at Customer Support.
• Write the order number on the receipt and take a picture of it after the store attendant has completed the return.
• Email the picture to support@shipt.com.
What should shoppers do if a member has an issue with their order from Carter’s?
Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!