To receive offers for orders, shoppers will need to have at least one vehicle registered in the app. This helps you to receive offers that are optimized to fit the space in your vehicle. Keep in mind that not all orders will apply to vehicle-matched offers, meaning you may sometimes receive offers that differ from your indicated vehicle size. Top shoppers recommend reviewing the offer before claiming it in order to verify that you'll have enough vehicle space to deliver.
To add your vehicle info:
- From the Main Menu, select your name to navigate to the Account screen.
- Tap Vehicle info.
- Select the Year, Make, and Model of your vehicle. Or, if you'd prefer, scan or enter your VIN.
You can add up to 5 vehicles to your profile. If you add more than one, make sure the vehicle you’ll be actively using to complete orders is selected as your driving vehicle.
If you’re unable to find your specific vehicle in the app, select the closest make, model, and year or contact Shipt Support.
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FAQs
Why is the max vehicle capacity listed in my app less than the total cargo space of my vehicle?
- Shipt uses a variety of factors to determine the maximum working capacity applied to a vehicle including, but not limited to, source data provided to a government database by vehicle manufacturers. Entering the VIN (Vehicle Identification Number) or Make/Model/Year of your vehicle allows Shipt to classify the working capacity of your vehicle and more accurately offer orders to you with consideration to the working capacity of your vehicle.
What do I do if the max vehicle capacity listed in the app is more than the total cargo space of my vehicle?
- You can manually add another vehicle in the app with the Make/Model/Year of a similar size vehicle to reflect the accurate capacity of your vehicle.
- This vehicle will be used as the default vehicle. You can remove any vehicles on your profile that you do not plan to utilize.
What do I do if the Make/Model/Year that comes back from the VIN (Vehicle Identification Number) entered is not the Make/Model/Year of my vehicle?
- You can manually add the Make/Model/Year of your vehicle in the Shipt app to reflect the accurate capacity of your vehicle.
- This vehicle will be used as the default vehicle. You can remove any vehicles on your profile that you do not plan to utilize.
What if the Make/Model/Year of my vehicle is not found in the drop down selections when manually entering Make/Model/Year?
- If the Make/Model/Year is not found in the drop-down selections, choose a similar make and model of the vehicle. If the make and model is found, but not the year, choose the next year available.
Why is Shipt asking for my VIN (Vehicle Identification Number)?
- Some shoppers may choose to enter their VIN rather than manually selecting their Make/Model/Year. If provided, we only use your VIN to look up the Make/Model/Year of the associated vehicle in a government database. Shipt does not store your VIN. This feature allows more accurately sized orders to be offered to you based on the capacity of your vehicle.
