Below are the ways you can reach out to the Shopper Gear team along with when to contact them:
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Onboarding - If you’re a new shopper who has requested a physical Shipt card and has not received it, contact Shipt Support via phone (205-502-2500) or live chat on the website or in the app.*
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Milestones - If you’ve reached a milestone and you have not received an email or have not received your points, email milestones@shipt.com to let our gear team know.
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Summit Seeker - If you have an issue related to your Summit Seeker rewards, email appreciation@shipt.com.
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Shipt Card - To activate your virtual card, go to Menu -> Account -> Shipt Card -> Add New Virtual Card. If you’d like to request a physical card or need to order a new one, open the shopper app, validate that your mailing address is correct, and request a new card. You can do this by opening the menu -> selecting your name -> selecting Shipt Card -> and selecting Request New Card.
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Shipt Gear order issues - If you’ve ordered from the Shipt Gear website and your package has not arrived, arrived damaged, or you’re missing items, send an email to shipt-cs@halo.com for assistance.
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Shipt Rewards order issues - If you’ve ordered from the Shipt Rewards website and your order has not arrived, arrived damaged, or you’re missing items, send an email to werecognize@halo.com for assistance.
- Other - If none of the above options fit your issue and you would still like to contact our gear team, email appreciation@shipt.com and let them know your problem.
If you’re an active shopper and your Shipt card is lost, stolen, or about to expire, you can order a replacement card directly from the Shipt app.* For more information, click here.
*Note: Only orders made by active shoppers will be fulfilled. There is a limit of 1 card per order. Shoppers can have a maximum of 2 Shipt cards associated with their account at any given time, and Shipt cards can only be registered with 1 shopper account. If a shopper has more than one active card on their account, they will need to contact Shipt HQ to have a card removed before attempting to order a new one.