Below is some helpful information for shoppers to know about shopping at Supermercado Nuestra Familia.
Do shoppers need to ask for tax exemption?
Yes. Shoppers should let the cashier know that they have a Shipt order, and the cashier will begin the process for tax exemption.
Can shoppers use self-checkout at Supermercado Nuestra Familia?
No, Supermercado Nuestra Familia would like shoppers to use a checkout lane with a store attendant.
What items are prohibited?
Shoppers cannot deliver tobacco, prescription/behind-the-counter medication, or gift cards from Supermercado Nuestra Familia. Click here to view the full list of prohibited items for all Shipt orders.
If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.
Should shoppers use a rewards card at checkout?
Yes, shoppers will use the rewards program barcode provided in the app when checking out.
If the barcode does not appear in the app, provide the cashier with the Shipt loyalty ID number: 49199999101.
Will shoppers need to bag items at checkout?
Shoppers will only need to bag items if a store attendant is unable to assist.
Can items be returned?
Yes, all items can be returned to the store where they were originally purchased.
Note: Supermercado Nuestra Familia has the right to accept or refuse returns for any items.
To complete a return for a Supermercado Nuestra Familia order:
- Present the original receipt and your Shipt card at Customer Support.
- Write the order number on the receipt and take a picture of it after the store attendant has completed the return.
- Email the picture to support@shipt.com.
Alcohol Returns
For Supermercado Nuestra Familia orders, if a member is not home, unable to produce a valid ID, or is intoxicated at the time of delivery, shoppers should return alcohol items back to the store of purchase.
To return alcohol items, shoppers should present the store receipt with the items that need to be returned to an associate at the customer service desk.
What should shoppers do if a member has an issue with their order from Supermercado Nuestra Familia?
Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!