Below is some helpful information for shoppers to know about shopping at Superlo.
Do shoppers need to ask for tax exemption?
No, Superlo orders are not tax-exempt.
What items are prohibited?
Shoppers cannot deliver liquor, tobacco, prescription/behind the counter medication, or gift cards from Superlo. Click here to view the full list of prohibited items for all Shipt orders.
If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.
Beer and wine are eligible for delivery from Superlo. In order to participate in alcohol delivery, you must have passed the alcohol delivery certification.
If you are 21 or over and interested in delivering alcohol from this retailer, please reach out to alcoholdelivery@shipt.com for more information.
What should shoppers do if a member adds alcohol as a special request or wants to add alcohol to their order once I’ve started shopping?
Shoppers are not able to honor a request for alcohol on a “dry” order (an order that does not have the ID scan label on it). If a member wants to add alcohol after they have placed a dry order, shoppers may politely let them know they will have to place a new order for that item to be delivered.
Should shoppers use a rewards card at checkout?
No, Shipt does not have a loyalty rewards program with Superlo.
Will shoppers need to bag items at checkout?
Shoppers will only need to bag items if a store attendant is unable to assist.
Can items be returned?
Yes, all items, except for perishables, can be returned to the store where they were originally purchased.
Note: Superlo has the right to accept or refuse returns for any items.
To complete a return for a Superlo order:
- Present the original receipt and your Shipt card at Customer Support.
- Write the order number on the receipt and take a picture of it after the store attendant has completed the return
- Email the picture to support@shipt.com
What should shoppers do if a member has an issue with their order from Superlo?
Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!