Below is some helpful information for shoppers to know about shopping at ACME Markets.
Prepaid orders
Select ACME Markets stores offer Prepaid orders.
These orders will have a “Prepaid” label on the offer card. However, unlike other Prepaid orders, these will require payment at checkout via a QR code, and there is no audit process.
When shoppers get to checkout, the app will prompt them to have the cashier scan the QR code for payment or use the handheld scanner at self-checkout. The QR code will also automatically apply tax exemption and loyalty rewards. If the QR code does not load or fails, shoppers will be prompted to use their virtual or physical Shipt card to pay for the order.
Shoppers will then be prompted to take a photo of the in-store receipt, and should not pass this along to the customer. Customers will receive a digital copy of their receipt as soon as the order is marked as delivered.
The app will walk you step-by-step through the process, but if you have any questions or issues, contact Shipt Support for assistance.
What items are prohibited?
Shoppers cannot deliver alcohol, tobacco, prescription/behind-the-counter medication, or gift cards from ACME Markets. Click here to view the full list of prohibited items for all Shipt orders.
If any of these items are on an order, shoppers can kindly let the customer know that these items are not eligible for delivery with Shipt. If the customer requests more information, shoppers may politely recommend that they reach out to Shipt Support for more information.
Can shoppers use self-checkout at ACME Markets?
Yes, shoppers can use any lane to check out.
Do shoppers ask for tax exemption at checkout?
No, ACME Markets orders are not tax-exempt.
Can shoppers use a rewards card at checkout?
Yes. Shoppers can enter the loyalty number displayed in the app at the register when checking out. This will either be the member's personal loyalty number or Shipt's loyalty number, 333-333-3333.
Be aware the ACME Markets prohibits shoppers from using their personal loyalty number at checkout and may monitor usage. If the retailer notices that a shopper has used their personal loyalty number and not Shipt's, any accumulated points from Shipt orders may be removed, and the shopper may no longer have the ability to accrue personal points in the future.
Will items need to be bagged at checkout?
Items will only need to be bagged if a store attendant is unable to assist.
Can items be returned?
Yes, all items can be returned to the store where they were originally purchased.*
*Note: ACME Markets has the right to accept or refuse returns for any items.
To complete a return for a ACME Markets order:
- Present the original receipt and your Shipt card at Customer Support.
- Write the order number on the receipt and take a picture of it after the store attendant has completed the return.
- Email the picture to support@shipt.com.
What if a member has an issue with their order from ACME Markets?
Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!
For Shoppers in Philadelphia:
The South St. ACME location in the City Center zone offers parking validation to shoppers that park in the deck by CVS on South 11th St. Shoppers can present their parking deck ticket to the cashier when checking out for validation. Parking deck tickets will only be validated from the deck by CVS on South 11th St.